S&R'S

SHIPPING & RETURNS

SHIPPING:

 

STANDARD SHIPPING RATES

 

Please note: Only Standard and USPS Priority Mail shipping services are available for orders shipping to US Territories and APO/FPO addresses. Standard Shipping outside the contiguous 48 states will take up to 3-5 weeks. USPS Priority Mail outside the contiguous 48 states will take 2-5 business days to Alaska and Hawaii and up to 2 weeks for U.S. Territories and military addresses. Our UPS Ground® and UPS Next Day Air® Services are available within the 48 contiguous United States only. UPS 2nd Day Air® Service is available within the 48 contiguous states, Alaska and Hawaii. Orders placed by 12:00 noon (Eastern Time) on weekdays generally ship on the same day. Orders placed after 12:00 noon (Eastern Time) generally ship on the next business day (Monday through Friday). Please Note: We do not ship orders on weekends or holidays.

 

Standard shipping option uses both U.S. Postal Service and UPS. The carrier is automatically selected based on your order's weight and destination.

 

When Shipping to an APO or FPO Address you can upgrade standard shipping to include Postal Air Lift (PAL) for an additional $1.70.

 

INTERNATIONAL SHIPPING

 

Please note: additional duties, taxes or import fees may be charged by your country at the time of delivery. Unfortunately, Big Umbrella Resources cannot be responsible for these unforeseen costs.

 

 

RETURNS:

 

U.S. & CANADIAN CUSTOMERS

 

1. New and unopened merchandise may be returned within 60 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.

 

2. Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.

 

3. If you received a defective, damaged, or incorrectly shipped item from us, please email us  (info@BigUmbrella.tv) so that we can fix this for you! We will gladly ship a replacement and assist you with your return.

 

4. DVDs, CDs, computer software, or other media may be returned for refunds only if unopened. If opened, they may be returned only for replacement of the same item.

 

5. Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.

 

Ship Your Return Via U.S. Postal Service To:

Big Umbrella Resources

Attention: Returns Department

11125 Campus St

Loma Linda, CA  92354

 

When Returning Items:

 

Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.

 

INTERNATIONAL CUSTOMERS

 

Please contact us at info@BigUmbrella.tv before returning any product.

 

 

BIG UMBRELLA

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info@bigumbrella.tv

(909) 558-4570

 

11125 CAMPUS STREET

LOMA LINDA,  CA, 92354

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